Welcome to the bmy.guide website and application, related software applications (sometimes referred to as “app”), data, SMSv, APIs, email, chat and telephone correspondence, buttons, widgets and ads (collectively, all of these items shall be referred to herein as the “Services”). By accessing or using the Services, you agree to be bound by this Agreement and represent that you have read and understood its terms. Please read this Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, you are not authorised to use the Services. If you have a bmy.guide account and wish to terminate this agreement, you can do so at any time by closing your account and no longer accessing or using the Services, according to the Settings section.
The website https://bmyguide.io and the bmy.guide Mobile App is managed by S.C. CRYPTO ORDERS SRL, headquartered in Ghimbav, Gardeniei Street 5, Brasov County, registered with the Trade Registry under no. J08/496/2019, having the fiscal registration code CIF 40559983.
By using this website, you agree to the following terms of use.
This document sets out the terms and conditions under which you can use the https://bmyguide.io website or mobile app (our services).
Our Services are provided with the following purposes:
The access and use of the website and mobile application is subject to the following rules, under the terms and conditions below:
In order to access certain features of our services, you will need to become an account holder by creating an account. When you create an account, you must provide complete and accurate information. You are solely responsible for the activity that occurs on your account, including your interaction and communication with others, and you must safeguard your account.
bmy.guide offers you the ability to search, select, and book travel reservations with third-party suppliers without leaving our services. By booking via the website/app, you acknowledge that you accept the practices described in our Privacy Policy and this Agreement. In addition, you warrant, either in your individual capacity or as a Business Representative, that you are 18 years of age or older, that you possess the legal authority to enter into this agreement and use the services (including the bmy.guide booking facilitation services) in accordance with this agreement, and that all information you supply is true and accurate. You further agree that you will use the booking facilitation services only to make legitimate reservations for you or others for whom you are legally authorised to act. Any false or fraudulent reservation is prohibited, and any user who attempts such a reservation may have his or her account terminated.
If it is considered that any material made available on the site, posted by BMYGUIDE, by third parties or users, violates the copyright or any other applicable laws, it is necessary to report this situation to support@bmy.guide
You are kindly requested to review this section regularly to keep up to date with any changes made, although we will try to notify you the new versions of it.
Intellectual property rights in the entire content of the site or app, including without limitation all texts, images, graphics, animations, video, sound, attached forms and other similar items (the content) belong exclusively to CRYPTO ORDER SRL.
SC CRYPTO ORDERS SRL will not automatically collect any information or data that permits the identification of individuals (e.g. name, address, telephone number or e-mail address - "Personal Data") through the site, unless this information is offered to us voluntarily by site users. This voluntary provision of information will be deemed and will constitute your express consent that your personal data will be used by CRYPTO ORDERS SRL in accordance with the terms of Regulation (EU) 2016/679 (GDPR) and the Privacy Policy.
In connection with your data, you have the following rights: the right of access to personal data, the right to rectification or deletion, the right to restrict the processing, or the right to oppose to processing, and the right to data portability. Data portability implies your ability to ask us to transfer all data we hold to another person expressly indicated by you.
If you want to send us a request for your personal data via email, by mail, or phone, use the contact information provided. We will respond to your requests within 30 days of the request at most.
The website and mobile app, affiliates and, in general, information providers of the website and mobile app cannot be held responsible for any delay or error in the content provided by our publications, resulting directly or indirectly from causes not dependent on the will of the site. This exemption includes, but is not limited to: operating equipment errors, lack of Internet connection, lack of telephone connections, computer viruses, unauthorized access to site systems, operating errors, strike, etc.
The rights and obligations of the parties required by this agreement, as well as all the legal effects of this agreement, shall be construed and governed by the applicable Romanian law. Any dispute relating to this agreement will be brought before the courts in Romania.
The terms and conditions apply when you access the website and the mobile app. Thank you for choosing us!
SC CRYPTO ORDERS SRL
Unique Registration Code (VAT code) 40559983
Trade Register number J8/496/2019
Headquarters: Ghimbav, Gardeniei Street 5, Brasov County
Email: support@bmy.guide
bmy.guide Privacy Policy
Approval date: January 20, 2023
Our Privacy Policy informs you about the information we collect from you when you use our website or our mobile app. In collecting this information we act as a personal data operator so we are here to provide you with information about us, the purpose and manner in which we use your data and your rights related to your personal data.
Our data protection policy and practice focuses on the proper processing, exchange and storage of personal information and at the same time ensuring confidentiality, integrity and availability.
Therefore, by reading this privacy policy, you will find out all your rights and all information related to the processing of personal data.
Our Privacy Policy is based on the following data protection principles:
Personal data means any information that may be linked to an identified or identifiable individual (subject person). Personal data includes all types of direct or indirect information (that is used in connection with other data) that relate to the subject, such as name, date of birth, addresses, e-mail addresses, telephone numbers etc.
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Organization Name: |
CRYPTO ORDERS SRL |
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Trade Register Number: |
J08/496/2019 |
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Unique Identification Code/ VAT code: |
40559983 |
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Headquarters: |
Gardeniei Street 5, Ghimbav, Brasov County |
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E-mail Address: |
support@bmy.guide |
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Telephone Number: |
+40787878700 |
Any questions about the use of your personal data should be addressed to the above contact data.
When using our website or app, we collect the following types of information.
Information you provide us directly:
We collect information about how you use our products, such as information about the types of content you are viewing or interacting with, the features you use, the actions you take, the people or accounts you interact with and the time, frequency, and the duration of your activities.
Information about transactions made through our services. If you use our products for purchases or other financial transactions, we collect the information about that purchase or transaction. These include payment information such as your credit or debit card number and other card information, other account and authentication information, and billing, delivery, and contact information. Card payments are processed through the SSP, and a reference to the customers payment card would be stored in accordance with PCI DSS compliance.
Location information. We use location information - such as your current location, where you live, where you like to go, and businesses and nearby people in order to deliver, customize and improve our services. This information can be based on items such as the exact location of the device (if you have allowed us to do so), IP addresses, and information you provide by taking the photos or adding reviews (such as visits or events you are attending).
Photos and videos uploaded will be analysed by a third party analysis software in order to analyse and identify objects including, but not limited to scenery such as landmarks and more. We do not collect information about your facial characteristics. As a matter of fact, our software won’t allow you to upload photos that include faces because our aim is to provide reviews and information about places, scenery, landscapes etc. not people.
Automatically logging in information. You can automatically log into our site each time you visit, rather than manually typing your user name and password every time. That personal information may include your name, email address, mailing address, telephone number, travel preferences, user name and password. If you visit our site by "clicking-through" from a site operated by one of our partners, and you have registered with that partner, then certain information about you that you have provided to that partner may be transmitted to us. You should review the privacy policy of the website from which you reached our site in order to determine what information was collected and how you agreed that our partner could use that information. We may or may not retain that information; if we do, then we will only use it in accordance with our privacy policy, regardless of the policy of the partner site from which you came to us.
We use a number of cookies (first party cookies) and third party (cookies) to allow the website and app to function, to collect useful information about users and to provide you with the best experience in using our services.
2.2. What are cookies?
Cookies are small text files that are placed on the user's device to track usage and record preferences. Our cookies do not contain information that can identify people. We collect certain automated information using cookies and tracking technologies such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), page references/ outputs, pages viewed on our site (e.g. HTML pages, graphics), operating system, date/ time and/or clicks to analyze the trend as a whole and to manage the website/app. Site users can control the use of cookies at the browser level and also through the pop-up bar which allows you to choose the cookies by an opting-in action.
Some of the cookies we use are strictly necessary for our site to work and we do not ask your consent to use them in your computer. These cookies are listed below.
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Name of the Cookie |
Purpose |
However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. These are the following:
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Name of the Cookie |
Purpose |
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Statistics Cookies: • Google Analytics |
- third party cookies – for counting views, returning visitors |
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• HotJar |
- third-party cookies – for counting the activity on the site (mouse clicks etc.) |
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Preferences cookies:
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- used to remember different site preferences, whether the menu is closed or not, whether the chat is closed or not etc. - first party cookies - used to recognize the user's account |
For more information on using cookies, please visit our Cookie Policy section.
We do not use the information you provide through the contact form to make automated decisions that may affect you. The website makes profiling which is used to generate statistics in order to display relevant content and also for targeting purposes.
There are no CRM records made through the site. CRM is the acronym for Customer Relationship Management, which means Customer Relationship Management. A CRM is a software product, a tool for continuous improvement of the customer relationship. It serves a modern business strategy that centers on the customer's needs and knowledge of his needs and requirements. The purpose of a CRM system is to manage unit-related customer or prospective information and to increase their satisfaction level.
We store the data as long as it is necessary to provide our services or until your account is deleted - whichever comes first. This is a case-by-case assessment that depends on factors such as the nature of the data, its purpose of collection and processing, and the relevant, legal or operational needs to keep such data.
When you delete your account, we will delete what you post, and will not be able to retrieve this later. If you do not wish to delete your account but want to temporarily discontinue use of our services, you have the alternative to disable your account. To delete your account at any time, visit our Settings section.
We keep emails coming from requests for two years, after which they are safely archived and kept for five years when we delete them. Also, other provided information is kept as long as you use our services. Afterwards, they are deleted
When you submit a subscription request to our newsletter, we ask for your email address. You will also tick a Commercial Communication Agreement that will briefly show you the categories of processed data, storage duration, and your rights.
We use this information to send you the latest news, projects and other related information.
By subscribing to the newsletter, the data is stored and processed until your consent is withdrawn. You can withdraw your consent at any time by sending a request via email or by clicking on the unsubscribe box at the end of each newsletter that we send you. Personal data collected is not disclosed to others.
You can ask us what information we have about you and ask us to correct it if it`s not accurate. If we have asked for your consent to process your personal data, you may withdraw this consent at any time.
If we process your personal data to fulfill a contract or consent, you may ask us to provide you with a copy of the information in a readable format so that you can transfer it to another person.
If we process your personal data on the basis of consent or legitimate interest, you may request the deletion of your data.
You have the right to ask us not to use your information for a while if you think we are not doing so legally.
Finally, in some circumstances, you can ask us not to make decisions that affect you by using your automated processing or profiling.
All of the rights stated above may be concluded as follows: the right of access to personal data, the right to rectification or erasure, the right to restriction of processing or the right to object to processing, and the right to data portability. Data portability implies your ability to ask us to transfer all data we hold to another person expressly indicated by you.
If you want to send us a request regarding your personal data by email, post mail or phone, use the contact information provided above in the Who we are section. We will respond to your requests within 30 days at most.
If you have a complaint about your use of your information, we would prefer to contact us for firstly, so that we can amiably settle the request. However, you can also contact the National Supervisory Authority for Personal Data Processing through their website at http://www.dataprotection.ro/ or write to:
B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, postal code 010336, Bucharest, Romania
We do not intend to transfer personal data to a third (non-EU) country or to an international organization. If this happens, you will be notified to that effect in order to give your consent or to provide you with appropriate safeguards that provide the same protection for the processing of your personal data.
Personal data will not be disclosed to third parties except when disclosure is required to provide our services. We occasionally sign contracts with other companies and business partners working on our behalf, such as technical companies for processing and delivering systems and technologies that develop our products and services, and in these cases we will disclose the necessary information. Service providers will be allowed to obtain only the personal data needed to deliver their services. We will not disclose personal data to third parties in order to allow them to market their products and services to our users or customers. If users do not want us to disclose personal data to these companies, they are kindly requested to contact us at the email address indicated above: support@bmy.guide/ legal@bmy.guide.
In some cases, we may have to disclose personal data in response to requests from supervisors to meet legal requirements. We will also disclose personal information if required by law, for example to comply with a summons or other legal process, when we appreciate that data disclosure is required to protect our rights, our customers'/users` safety or the safety of others, the investigation fraud or in response to a request from public authorities.
We will process the data safely, apply and maintain appropriate technical measures to protect your personal data against accidental or unlawful destruction or loss, unauthorized alteration, disclosure or unauthorized access, especially when processing involves the transmission of data over a network as well as against any other form of illegal processing. Questions about personal data security can be sent to the email address indicated above: support@bmy.guide
Specifically, the data on the website/app is collected securely through HTTPS over TLS v1.3
All internal communication are encrypted and secure and all access to user data will be logged.
Possible marketing emails can only be sent with your express consent. This specific form of consent must be given freely, specifically and precisely informed. These requests are met when you opted to receive marketing emails (you have actively approved).
You will always have the right to object, on request and at no cost, to the processing of personal data for direct marketing purposes without having to provide concrete justification. Marketing emails contain information that we find interesting for you as well as cutting-edge news about our products and services.
This website is a general audience site, and we do not knowingly collect information about children. Should a child whom we know to be under 16 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
We regularly review and, if necessary, periodically update this privacy policy when the changes occur. If we want to use your personal information in a way that we have not previously identified, we will contact you to provide you with information about it and, if necessary, to request your consent.
We will update the version number and date of this document each time it is modified.
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Policy approval date: |
20/01/2023 |
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The policy becomes operational from the date of: |
20/01/2023 |
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The next review review of the Privacy Policy: |
20/10/2023 |
Our data protection policy and practices focus on the proper processing, exchange and storage of personal information while ensuring confidentiality, integrity and availability and we are trying to fully comply with the General Data Protection Regulation ("GDPR"), (Regulation (EU) 2016/679).
For any further questions regarding the way personal data is processed, please send us your requests by mail to the address support@bmy.guide telephone no. +40787878700 or to the e-mail address: support@bmyguide.com
Cookies Policy
We are using cookies to provide you with a better experience!
The cookie policy explains what cookies are and how we use them on our site. You need to read this policy to understand what type of cookies we use, the information we collect with cookies, and how this information is used.
Cookies are small files or parts of a file saved on the computer/mobile terminal of an internet user, made up of letters and numbers, and stored by the browser used for a better browsing experience on the internet. These files allow websites to retain and keep useful information about user preferences and may contain personal information such as a history of visited pages, user ID, custom preferences.
A cookie consists of two parts: the name and the content. The cookie's lifetime is determined, and technically only the webserver that sent the cookie can access it again when the user returns to the site associated with that webserver.
Cookies can not be used to transmit computer viruses or to run programs. When you visit the site as a visitor, a cookie is sent to your internet browser and saved on your computer's hard drive. You can block the use of cookies through settings made in the browser you use for navigating the internet or through and also through the pop-up bar which allows you to choose the cookies by an opting-in action.
By using cookies you will benefit from a better browsing experience on our site. When a user visits our website https://bmyguide.io or the bmy.guide mobile application, we store information such as: IP address, pages viewed, website you reached our site, cookie information and other technical data we strictly use for the following purposes:
All this data is statistical, anonymous.
Cookies can be in the form of session cookies or persistent cookies.
However, cookies can be deleted by the user at any time. Cookies will remain stored on your computer or device until they are deleted or until they reach the expiration date.
Cookies List used by our site:
Preferences cookies:
Statistics Cookies:
Some of the cookies we use are strictly necessary for our site to work and be functional, and we do not ask you to enter it into your device.
However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. In addition to the cookies we use, working with third parties to give you a timely experience, they place cookies on your computer, but only with your consent.
If you do not agree to the use of any type of cookie, you can block any cookies from your browser settings.
The steps for the most used browsers are the following:
For more information regarding our Cookie Policy, please send us your requests by mail at our headquarters in Ghimbav, No.5 Gardeniei Street, Brasov County, Romania, telephone +40787878700 or e-mail us at the following address: support@bmy.guide.
Commercial Communication Consent
By accessing the Newsletter subscription button, I am giving my consent to bmy.guide for commercial communication to my email address in connection with the offers, promotions, news and projects offered by bmy.guide.
I understand I have the right:
by a written request by email to support@bmy.guide or by telephone +40787878700 or by a notice sent to the contact details of bmy.guide.
By this agreement, I undertake to abstain from any unsolicited communication or reporting (or SPAM reporting) for any communication from bmy.guide, as long as I did not seek to withdraw the given consent.